Online Service Management
At Kingston Communications we believe in putting you in control. That's why we offer a range of online service management tools to complement the white-label services we offer.
Engage
Our primary partner portal:
- 24/7 access to your accounts
- Online provisioning of KC services including CPS, WLR and IP Centrex
- Access to your daily call data records
- Customer service support to help with queries
- Access to a wide range of marketing and support materials
- Industry newsfeed to keep you informed
SelfCare
Allows you to create and manage Number Translation Service (NTS) routing plans in real-time:
- Service plan builder screen to initiate NTS subscriptions against pre-allocated numbers and construct complex routing plans.
- Totally secure – SelfCare’s hierarchical security model allows you to specify access levels and the service features available to each user. This extends to support Kingston Partners wishing to self-manage their portfolio of end customers and users.
Active-View
Active-View is an online, feature-rich reporting tool for your 08 & 09 numbers:
- Determine where, when and which campaigns had the greatest impact with information on the area codes of all calls
- Six months of data for trend reporting
- Call data updated every 15 minutes
- Reports as tables or graphs
- Ad-hoc reports on request
- Clear navigation
- Securely stored data